SampleMate Product Samples support
Tell us what happened
Include the app’s visible error code, approximate time, browser, theme/version if relevant, and the action you tried. Explain whether the mapping saved and whether you can see the sample on the storefront.
Keep tokens, session links, credentials, customer details and cart contents out of support reports. Product titles and SKUs are unnecessary unless you choose to share them to explain the problem.
Action attempted: Visible error code: Approximate time and timezone: Browser / theme version: Expected result / observed result:Contact support
Supported workflow
Map a main product to an existing paid, physical, single-variant sample with tracked stock and overselling disabled. Shopify handles checkout, shipping and taxes. There are no custom drawers, free-gift rules, quantity caps or automatic sample-product creation.